I can remember in my old life in corporate America how we would attempt to measure everything we did. In the call center, it was all about the length of the call. When it came to managing staff, it was all about efficiencies and best practices. Measurements are good and necessary. But not everything that […]
Monthly Archives: May 2011
George and I landed in Panama City without much fanfare. The transition from 13 degrees at Logan to the 90+ degrees in Panama was…um….AWESOME! We couldn’t wait to get to our hotel and put shorts on. We would spend one night in Panama City before heading out to the Bristol Buenaventura in the small seaside […]